Frequently Asked Questions

Frequently Asked Questions

Event Overview

When is Step Up?
Saturday, April 28, 2018. Event kickoff is at 8:45 a.m., and the first wave of climbers start at 9:00 a.m.

Where is Step Up?
The Westin Virginia Beach Town Center
4535 Commerce Street
Virginia Beach, VA 23462

Free parking is available at Town Center

Race & Registration Questions

What is the registration fee and deadline? How do I register?
Registration fees are detailed below. Want to raise funds, too? Or, can’t climb but would like to raise funds to provide services for families in need, learn more here.

Nov. 1 2017-
Apr. 27, 2018
Event Day
Apr. 28, 2018
(8-17 years of age)
$15 $25
Adult $35 $50

Can I register multiple people at a time?
Yes, however, you must provide all information for each climber as you complete registration.

Are refunds available?

What if I want to register the day of Step Up?
On-site registration will be available. Event day fees are $50 for adults and $25 for youth. Cash, check or credit card will be accepted.

Uncomfortable with online stuff?
All registration and fundraising is done online. If you have a supporter who would like to donate to your challenge by mail, checks can be sent to the address below.

*Please have donors write “Step Up” and your name in the memo line for proper crediting

Melissa Day, Development Specialist

The Up Center
150 Boush St, Suite 500
Norfolk, VA 23510

Will I receive a medal?
Everyone who finishes the climb will receive a medal at the top, on the 37th floor.

Awards will be provided for:
Top Overall Time
Top Male
Top Female
Top Team (only the top three fastest times from the team will be used to compute the fastest team average regardless of team size)
Largest Team

(Awards are subject to change prior to event day.)

Team Registration Questions

How do I make or join a team?
Anyone can create a team during registration. You may also search for an already existing team to join.

How are teams scored?
A minimum of 3 climbers are required to score in the team climbing competition. Teams with a minimum of 3 climbers will have their top 3 fastest scores averaged to enter the climbing competition. Team mates do not have to be in the same wave, but we do suggest that you register and climb in the same wave.

Are fundraising teams and climbing teams the same?
No. A fundraising team does not automatically climb. To climb, you must register for the stair climb and pay the registration fee.

Can I swap out a team member who can no longer run the race?
Yes, if the change at least 2 business days prior to the climb. Please contact or 757.965.8684 to request the change.

Fundraising Questions

Is there a fundraising minimum?
There is no fundraising minimum. But, if you raise a minimum of $100, you will receive a free tech shirt.

Contact Info

If you have questions about the event, please contact
Melissa Day
Development Specialist

Other Questions

Will there be emergency response personnel at the event?
Yes, an EMT will be located at the top of the climb.

Will water be provided during the climb?
Yes, water stations are available throughout the climb.

Will there be a bag check for my personal items?
Yes, a bag check staffed with volunteers will be available at registration/check-in.

Uplift Lives

    Also designate your United Way contribution to The Up Center

    CVC #05017

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