What To Expect

What To Expect

Connecting to The Steven A. Cohen Clinic at The Up Center

Clients who are new to the clinic will take part in an initial screening. This screening will take biographical information, reasons for seeking treatment and follow up questions to better serve the needs of the client.

Initial Assessment

The intake coordinator will utilize this information to match the client with the best clinician that serves the client’s specific needs and preferences. The clinician will sit down with the client and discuss the initial screening information as well as any background information at the client’s comfort level. This information will allow the clinician to establish a personalized treatment plan for the client.

Case Management

Case managers offer connections to additional support for assistance with issues like unemployment, benefits, housing, finances, and education.

We offer appointments with your clinician in our office or from your home.


After your initial appointment, Telehealth can be used to provide face to face therapy delivered online. The Cohen Clinic provides this service over the computer, phone and tablet. Veterans and Military families are provided the same quality of care in the privacy of their own homes through this service.

Download Telehealth quick guide

Frequently Asked Questions

Who is eligible?

Do you provide all veterans with mental health care, regardless of date of service?
Although the Cohen Veterans Network makes it a priority of serving post-9/11 veterans, each Steven A. Cohen Military Family Clinic will assess all veterans based on their specific needs, and we will make every effort to see pre-9/11 veterans based on clinician availability. Our local clinics will be able to provide potential resources you may be eligible for in order to support your needs.

I am a veteran. How do I know I am or a family member is eligible to receive mental health care?
We prioritize serving post-9/11 veterans, which we define as any person who has served in the United States Armed Services (including the National Guard and Reserves) after September 11, 2001, regardless of role while in uniform, discharge status or combat experience. We define family members as parents, siblings, spouses or partners, children, caretakers and others. Although we make a priority of serving post- 9/11 veterans whose period of service included Operation Iraqi Freedom, Operation Enduring Freedom, and/or Operation New Dawn, each Steven A. Cohen Family Clinic will assess all veterans based on their specific needs and our ability to serve the veteran well.

What is the Cohen Veterans Network’s relationship to the VA/DOD?
The Cohen Veterans Network’s has a complementary relationship with governmental agencies, although it receives no funding from the U.S. Veteran Affairs or the Department of Defense. The Cohen Veterans Network does not share any confidential patient information with U.S. Veteran Affairs or Department of Defense unless required by law or with written consent from the client.

Services and Treatment

I am a veteran or military affiliated family member. How quickly will I receive mental health care at The Steven A. Cohen Military Family Clinic at The Up Center?
The expected wait times are between first contact and first appointment at a The Steven A. Cohen Military Family Clinic at The Up Center is less than one week. 95% of our clients report that they are able to schedule their first appointment at the time they want. If you are in crisis, our clinic will give a first appointment on the same day you contact us. If you are in crisis, you may also call the Cohen Clinic at 757-965-8686, the National Veterans Crisis Hotline: (800) 273-8255, or the National Women Veterans Hotline: (855) 829-6636.

How long does The Steven A. Cohen Military Family Clinic at The Up Center provide mental health care to veterans and military families?
The Steven A. Cohen Military Family Clinic at The Up Center provides short- short and medium term outpatient mental health care support. However, the clinic is not intended to be a long term care provider.

What is the cost of mental health care for veterans and their families at The Steven A. Cohen Military Family Clinic at The Up Center?
The Cohen Veterans Network is a not-for-profit philanthropic organization. All post-9/11 veterans and their families are eligible for no or low-cost treatment at The Steven A. Cohen Military Family Clinics. The clinics have begun instituting an insurance and low-cost co-payment structure based on location and patient preference, in order to support the long-term sustainability and growth of the network as it expands. All funds collected from insurance go right back into providing care for clients at our clinics.

What happens after my treatment plan is completed?
Our team will follow up with you every few months for the first year to make sure you are still doing well and to help you connect with any additional resources you may need. You are always welcome to reach out to the clinic. Our team is dedicated to ensuring our military community continues on the path to wellness.

Schedule Appointment

or call: 757-965-8686

828 Healthy Way, Suite 105, Virginia Beach, VA 23462
8:30am to 5:00pm
8:30am to 5:00pm
8:30am to 8:00pm
8:30am to 8:00pm
8:30am to 1:00pm
2nd Saturday of Every Month
8:00am to 12:00pm
Other Saturdays and All Sundays


In the event of a mental health emergency, please refer to the resources below:

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